Job Opportunity: Client Service Officers (UIF) in KwaZulu-Natal (58 Posts Available)

Are you a matriculant seeking an entry-level role in public service with a focus on unemployment insurance? The Department of Employment and Labour in KwaZulu-Natal is currently recruiting for 58 Client Service Officer positions across various labour centres and satellite offices. This opportunity requires no prior experience and offers a stable salary in a supportive environment. Applications are open now, but act fast—the deadline is approaching. Below, we’ve compiled all the essential details from the Public Service Vacancy Circular 31 of 2025 to guide you through the process.

Position Overview

• Job Title: Client Service Officers: UIF (Post 31/04)
• Number of Posts: 58 in total
• Salary: R269 499 per annum
• Locations and Reference Numbers:

These roles are distributed across key areas in KwaZulu-Natal, providing options for applicants in different regions.

Requirements

Candidates must meet the following minimum qualifications:

• Education: Matriculation / Grade 12.

Knowledge Areas

• Unemployment Insurance Act and Regulations
• Unemployment Insurance Contributions Act
• Public Financial Management Act (PFMA)
• Protection of Personal Information Act (POPIA)
• Treasury Regulations
• Batho Pele Principles
• Department of Labour and UIF Policies and Procedures
• UIF’s Vision, Mission, and Values
• Customer Care Principles
• Departmental Policies, Procedures, and Guidelines

Skills

• Interviewing
• Communication (verbal and written)
• Computer Literacy
• Listening
• Interpretation (ability to interpret UI Act and Contribution Act)
• Conflict Management
• Time Management
• Customer Relations
• Analytical
• Interpersonal
• Telephone Etiquette
• On-the-job Training (operational systems)

No prior experience is required, making this an excellent starting point for school leavers or those entering the workforce.

Duties and Responsibilities

In this role, you will be responsible for:

• Providing screening services to clients.
• Processing applications for UIF benefits.
• Registering payment contribution forms.
• Performing administrative functions to ensure smooth operations.

These tasks emphasize customer service and efficient handling of unemployment insurance claims.

Enquiries

For location-specific questions, contact the following individuals:

• Ms T Khumalo: Tel No: (034) 212 2421 (Dundee)
• Mr J Fakazi: Tel No: (036) 352 7767 (Estcourt)
• Mr S Ngqoza: Tel No: (039) 727 2140 (Kokstad)
• Ms L Radebe: Tel No: (036) 638 1900 (Ladysmith)
• Mr S Pillay: Tel No: (036) 638 1900 (Newcastle)
• Mr B Gwala: Tel No: (031) 701 7740 (Pinetown)
• Mr K Naidoo: Tel No: (031) 065 0100 (Prospecton)
• Mr K Naidoo: Tel No: (031) 065 0100 (Chatsworth Satellite)
• Mr P Mtolo: Tel No: (033) 212 2768 (Richmond)
• Ms S Mkhize: Tel No: (032) 551 7300 (Stanger)
• Mr T Nkosi: Tel No: (035) 879 8800 (Ulundi)
• Mr T Nkosi: Tel No: (035) 879 8800 (Jozini)
• Mr B Zondi: Tel No: (032) 541 5600 (Verulam & Phoenix)
• Mr F Dladla: Tel No: (034) 980 8916 (Vryheid)

How to Apply

Applications must be submitted using the new Z83 form (available from www.dpsa.gov.za or any Public Service Department). Include a comprehensive CV, and ensure the form is fully completed, signed, and dated. Reference the specific post and location in your application.

Submit to the relevant Deputy Director for each location:

• Dundee Labour Centre: PO Box 445, Dundee, 3000 or hand deliver at 63 Victoria Street, Dundee. Email: Jobs-KZN4@Labour.gov.za
• Estcourt Labour Centre: PO Box 449, Estcourt, 3310 or hand deliver at 75 Phillip Street, Estcourt. Email: Jobs-KZN18@Labour.gov.za
• Kokstad Labour Centre: PO Box 260, Kokstad, 4700 or hand deliver at 59 Hope Street, Kokstad. Email: Jobs-KZN1@Labour.gov.za
• Ladysmith Labour Centre: Private Bag X9925, Ladysmith, 3370 or hand deliver at 35 Keate Street, Ladysmith. Email: Jobs-KZN5@Labour.gov.za
• Newcastle Labour Centre: Private Bag X9925, Newcastle 3370 or hand deliver at 29 Scott Street, Newcastle 2940. Email: Jobs-KZN20@Labour.gov.za
• Pinetown Labour Centre: PO Box 1025, Pinetown, 3610 or hand deliver at 49 Kings Road, Pinetown. Email: Jobs-KZN11@Labour.gov.za
• Prospecton Labour Centre: PO Box 343, Umbongothwini 4120 or hand deliver at N3 Prospecton Place, Prospecton. Email: Jobs-KZN17@Labour.gov.za
• Chatsworth Satellite Office: Same as Prospecton (PO Box 343, Umbongothwini 4120 or hand deliver at N3 Prospecton Place, Prospecton). Email: Jobs-KZN17@Labour.gov.za
• Richmond Labour Centre: PO Box 852, Richmond 3780 or hand deliver at 60 Shepstone Street, Richmond. Email: Jobs-KZN2@Labour.gov.za
• Stanger Labour Centre: PO Box 138, Stanger 4450 or hand deliver at 12 Cator Street, Stanger. Email: Jobs-KZN10@Labour.gov.za
• Ulundi Labour Centre: Private Bag X56, Ulundi 3838 or hand deliver at Unit A Wombe Street, Ulundi. Email: Jobs-KZN3@Labour.gov.za
• Jozini Satellite Office: Same as Ulundi (Private Bag X56, Ulundi 3838 or hand deliver at Unit A Wombe Street, Ulundi). Email: Jobs-KZN3@Labour.gov.za
• Verulam Labour Centre: PO Box 1144, Verulam or hand deliver at 13 Wick Street, Verulam. Email: Jobs-KZN25@Labour.gov.za
• Phoenix Satellite Office: Same as Verulam (PO Box 1144, Verulam or hand deliver at 13 Wick Street, Verulam). Email: Jobs-KZN25@Labour.gov.za
• Vryheid Labour Centre: PO Box 430, Vryheid or hand deliver at 99 Landrose Street, Vryheid. Email: Jobs-KZN29@Labour.gov.za

For email applications, submit as a single PDF document (no JPEGs). Certified copies of qualifications are only required if shortlisted.

Closing Date

Applications must be received by 12 September 2025 (16:00 for walk-ins, 00:00 midnight for online submissions). Late applications will not be considered.

This is a fantastic chance to kickstart your career in government service while making a difference in your community. If you meet the criteria, prepare your documents and apply today! For the full circular, visit the DPSA website.