Location: Fully Remote
Type: Full-Time
Posted: July 21, 2025
🌟 Join the SmartBuyGlasses Team as a Remote Customer Service Representative! 🌟
Your Mission
At SmartBuyGlasses, we’re passionate about empowering our customers with exceptional service. We’re seeking a Customer Service Representative (Email Support) to join our global team, providing top-notch support to customers via email. If you’re a patient, detail-oriented, and team-focused individual who loves helping others, this is your chance to shine in a dynamic, multicultural environment!
What You’ll Do
- Engage with Customers: Respond to customer inquiries daily via email, addressing questions about glasses, sunglasses, prescriptions, order status, warranties, and more for English-speaking markets.
- Drive Sales: Introduce customers to premium products, upgrades, or add-ons to boost sales and enhance their shopping experience.
- Deliver Excellence: Maintain a patient, consistent, and cooperative approach to handle repetitive tasks with high accuracy and attention to detail.
- Collaborate: Work within a supportive, team-oriented environment under close supervision, ensuring seamless communication with colleagues worldwide.
- Uphold Standards: Provide empathetic, high-quality service that aligns with SmartBuyGlasses’ commitment to customer satisfaction.
What You Bring
- Skills & Qualifications:
- Fluent English: Exceptional verbal and written communication skills (additional languages are a plus).
- Time Management: Strong organizational skills with the ability to document interactions accurately.
- Customer Focus: Prior customer service experience is preferred but not required.
- Flexibility: Willingness to work the graveyard shift, including weekends, to support global operations.
- Tech Savvy: Reliable high-speed internet connection for seamless remote work.
- Mindset:
- A cooperative, empathetic, and detail-oriented attitude.
- Passion for helping customers and collaborating with a global team.
- Ability to thrive in a fast-paced, multicultural environment.
Why Join SmartBuyGlasses?
SmartBuyGlasses Optical Group is a leading global e-retailer of designer eyewear, operating in over 30 countries with brands like Ray-Ban, Gucci, and Tom Ford. As a MoGo (a proud member of the Motion Global family), you’ll join a vibrant, international team driven by our core values: SMART, PASSIONATE, ENTREPRENEURIAL, COLLABORATIVE, CARING.
Perks & Benefits
- Competitive Pay & Bonuses: Earn performance-based bonuses to reward your success.
- Free Designer Glasses: Enjoy complimentary eyewear annually.
- Career Growth: Access our career development and learning programs to accelerate your professional journey.
- Flexible Leave: Benefit from annual and sick leave policies.
- Dynamic Culture: Thrive in a fast-paced, multicultural environment that celebrates diversity and innovation.
- Global Impact: Contribute to our buy-one-give-one program, driving positive change worldwide, one pair of glasses at a time.
About Us
We are SmartBuyGlasses, a global leader in designer eyewear e-commerce with a young, entrepreneurial culture. Our team of over 200 MoGos from around the world is united by a shared ambition to empower individuals and make a difference. We foster fast career progression, encourage innovative ideas, and build strong, collaborative teams to create a company we’re proud of.
How to Apply
Ready to join our global mission? Apply now to become a MoGo and help us deliver exceptional customer experiences! Visit our careers page for more opportunities.
Note: Only shortlisted candidates will be contacted within 3 weeks of application.
Be a MoGo. Be Extraordinary. Apply Today!
