Branch Manager –

Job Overview

Job Description

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store’s total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Minimum Requirements

Applicants must have:

• Matric certificate
• 3 to 6 years of retail experience
• Google Suite proficiency
• Operational stock management skills
• Solid understanding of retail and consumer finance operating systems, including SAP/SAS
• Understanding of relevant legislation, including CPA, NCA and POPIA
• Strong leadership and supervisory capabilities
• Planning and organisational skills
• Ability to cope with pressure
• Entrepreneurial thinking

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists.
• Team Empowerment: Recruit, develop, and retain store talent; conduct monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Manage in-store administration, including cash-ups and stock counts; manage stock loss/shrinkage and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.