Call Center Agent Jobs 2026 – NBC Holdings Johannesburg

Call Centre Agent, Youth Opportunities
South Africa, Johannesburg
August 26, 2026
Full Time

Job Overview

  • Date Posted
    August 26, 2026
  • Location
    South Africa, Johannesburg
  • Expiration date
    September 25, 2026
  • Experience
    Fresh
  • Gender
    Both
  • Qualification
    Certificate
  • Career Level
    Others

Job Description

NBC Holdings is hiring a Call Center Agent in Johannesburg, Gauteng. This is a permanent opportunity within the insurance industry for candidates with experience in the employee benefits field.

The successful candidate will be responsible for handling inbound calls, assessing claim documents, investigating claims and assisting members with claim-related issues.

Job Details

Position: Call Center Agent
Company: NBC Holdings
Division: NBC Holdings (South Africa)
Location: Johannesburg, Gauteng
Job Type: Permanent
Industry: Insurance
Functional Area: Administrative
Minimum Experience: Entry Level
Remuneration: Market Related
Closing Date: 25 September 2026

About NBC Holdings

NBC Holdings is a leading force in the South African employee benefits arena, providing a comprehensive range of employee benefits, products and services to valued clients.

About the Call Center Agent Role

The Call Center Agent will be responsible for answering all inbound calls and logging all calls on BPM.

The role also involves assessing claim documents and determining validity, investigating claim documents, gathering information from members and employers, and assisting with claim-related issues to ensure a resolution.

Duties and Responsibilities

The successful candidate will be responsible for:

COMPLETE JOB APPLICATION

  • Call centre agents handle calls, resolve inquiries, and maintain customer satisfaction.
  • Problem-solving, and technological adeptness.
  • Strategies for managing workload and reducing customer wait times.
  • Clear, empathetic, and assertive communication to handling customer queries effectively.
  • Ability to navigate complex issues and offer practical solutions promptly.
  • Excellent communication skills.

Experience and Qualifications

Applicants should have:

  • 1 – 3 years of experience in the employee benefits field.
  • Understanding with claims processing system, and strong administrative skills to accurately review claims data.
  • Excellent communication skills.
  • Knowledge of relevant laws and regulations governing employee benefits.
  • Minimum high school diploma.
  • Courses in insurance (CISR or CEBS).

Skills & Behavioural Attributes

Applicants should have:

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities to address complex client needs effectively.
  • Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
  • Proficiency in relevant software (MS Office Suite) and tools used in Employee Benefits Consulting.

Package & Remuneration

NBC Holdings offers:

  • Market Related
  • Medical Aid
  • Provident Fund
  • Group Life

How to Apply

Interested candidates should submit their applications online for the Call Center Agent position at NBC Holdings.

Ensure that you meet the experience and qualification requirements before applying.

Closing Date: 25 September 2026

 

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