Job Description

Department of Employment and Labour Hiring Client Service Officer: UIF Operations in Ulundi

The Department of Employment and Labour is inviting suitably qualified candidates to apply for the position of Client Service Officer: UIF Operations at the Ulundi Labour Centre. This is an excellent opportunity for Grade 12 graduates seeking to start a career in government, with no prior work experience required.

The successful candidate will be responsible for providing screening services, processing UIF benefit applications, registering payment continuation forms, and performing administrative duties related to Unemployment Insurance Fund (UIF) operations.

Job Overview

Position: Client Service Officer: UIF Operations

Reference Number: HR4/4/4/13

Salary: R280 278 per annum

Location: Ulundi Labour Centre, KwaZulu-Natal

Department: Department of Employment and Labour

Job Type: Permanent Government Position

Minimum Requirements

Applicants must possess:

• Grade 12 / Matric Certificate
• No experience required

Knowledge Requirements

Candidates should have knowledge of:

• Unemployment Insurance Act and Regulations
• Unemployment Insurance Contributions Act
• Public Financial Management Act (PFMA)
• Protection of Personal Information Act (POPIA)
• Treasury Regulations
• Batho Pele Principles
• Department of Labour and UIF Policies and Procedures
• UIF Vision, Mission and Values
• Customer Care Principles
• Departmental Policies, Procedures and Guidelines

Required Skills and Competencies

Successful candidates should demonstrate:

• Interviewing Skills
• Verbal and Written Communication
• Listening Skills
• Computer Literacy
• Interpretation Skills
• Conflict Management
• Time Management
• Customer Relations
• Analytical Thinking
• Interpersonal Skills
• Telephone Etiquette
• Ability to learn operational systems through on-the-job training

Key Duties and Responsibilities

The successful candidate will be responsible for:

UIF Client Services

• Provide screening services to clients
• Assist clients with UIF-related enquiries
• Deliver quality customer service

Processing Applications

• Process UIF benefit applications
• Verify supporting documentation
• Ensure compliance with UIF procedures

Administrative Functions

• Register payment continuation forms
• Maintain accurate records
• Perform general administrative duties
• Support daily operations at the Labour Centre

Why You Should Apply

• No experience required
• Permanent government employment opportunity
• Competitive annual salary of R280 278
• Opportunity to gain public service experience
• Career growth within the Department of Employment and Labour
• Work directly with UIF beneficiaries and contribute to service delivery

Application Details

Email Applications

Applications may be submitted via email to:

JobsKZN3@Labour.gov.za

Postal Applications

Deputy Director: Ulundi Labour Centre

P/Bag X56

Ulundi

3838

Hand Delivery

Unit A Wombe Street

Ulundi

KwaZulu-Natal

Enquiries

Mr TJ Nkosi

Tel: (035) 879 8800

Employment Equity

Preference will be given to:

• Africans living with disabilities
• Indians living with disabilities
• White people living with disabilities
• Indian males and females
• White males and females

in accordance with the Department’s Employment Equity targets.