Customer Service Advisor

Customer Service
South Africa
September 1, 2026
Full Time

Job Overview

  • Date Posted
    September 1, 2026
  • Location
    South Africa
  • Expiration date
    October 31, 2026
  • Experience
    1 Year
  • Gender
    Both
  • Qualification
    Certificate
  • Career Level
    Others

Job Description

Company: Huntswood – A ResultCX Company
Job Title: Customer Service Advisor
Job Type: Full Time
Career Level: Entry-level
Industry: Sales
Category: Call Centre
Job ID: 191626
Reference: 174301
Qualification: Matric Certificate
Experience: Minimum 1 year customer service experience (webchat + voice)
Gender: Both

Minimum Requirements

Applicants must have:

  • Matric / NQF Level 4
  • Clear credit & criminal record
  • Computer literate
  • Minimum 1 year experience in customer service (webchat + voice)
  • Understanding of UK market (insurance experience is a bonus!)
  • Strong written and verbal communication skills
  • Ability to adapt to different customer needs

What You’ll Do

  • Manage multiple webchat conversations while handling inbound calls professionally
  • Deliver high-quality service in line with performance standards and SLAs
  • Build rapport and trust with customers using clear, empathetic communication
  • Resolve customer issues at first point of contact
  • Maintain exceptional accuracy and attention to detail
  • Ability to de-escalate customer complaints by resolving expressions of dissatisfaction at first point of call

Benefits

  • Fully covered medical insurance — 100% paid for
  • Performance-based incentives
  • Attendance bonuses
  • Monday breakfasts & dignity packs
  • Growth & career development programmes
  • A collaborative, positive, people-centric culture

Core Behaviours

Deliver WOW!

  • Own it — take personal responsibility for getting things done, find a way.
  • Deliver Unbelievable Service – Create “WoW” moments for your customers every time.

Servant Leadership

  • Enable and empower all employees.
  • Our people are at the heart of our success.

Do the right thing

  • Be Empathetic
  • Be respectful to everyone, always
  • Act with integrity, even when no one is looking.

Winning Mindset

  • Bring your A-game every day.
  • Passion is contagious- work every day like it is your first day on the job.

Strive for Greater

COMPLETE JOB APPLICATION

  • Stay dedicated to continuous improvement.
  • Challenge the status quo and bring forward your best ideas.

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