Flash Call Centre Agent Jobs 2026 – Permanent Opportunity

Call Centre jobs
South Africa
September 1, 2026
Permanent

Job Overview

  • Date Posted
    September 1, 2026
  • Location
    South Africa
  • Expiration date
    September 26, 2026
  • Experience
    Fresh
  • Gender
    Both
  • Qualification
    Certificate
  • Career Level
    Others

Job Description

Flash is hiring a Call Centre Agent to provide customer service and support to customers. This is a permanent position suitable for candidates with Matric, African language proficiency, computer literacy and 6 months of call centre experience.

If you are interested in customer service and call centre opportunities, this Flash vacancy offers an opportunity to join the GSSC department.

Flash Call Centre Agent Job Details

Company: Flash
Job Title: Call Centre Agent
Job Reference Number: FH-776
Department: GSSC
Industry: Call Centre
Job Type: Permanent
Positions Available: 1
Salary: Market Related

About the Call Centre Agent Position

Flash is looking for a Call Centre Agent to provide customer services to customers.

The successful candidate will handle customer enquiries, resolve complaints, provide product and service information, process orders and support customers through telephone calls, emails and faxes.

Minimum Requirements

Applicants must have:

  • Matric
  • African Languages i.e. Xhosa, Zulu, Venda, Sotho, Tshona

Experience and Skills

Candidates must have:

COMPLETE JOB APPLICATION

  • 6 months Call Centre Experience
  • Computer Literacy

Key Responsibilities

The Call Centre Agent will be responsible for:

  • Handling and resolving customer complaints.
  • Providing customers with product and service information.
  • Effectively dealing with job stress, angry callers and upset customers.
  • Supporting and providing superior service via phones, e-mails and faxes as a receiver and caller.
  • Answering calls professionally.
  • Responding to customer inquiries.
  • Entering and updating customer information.
  • Processing orders accurately.
  • Identifying and escalating priority issues.
  • Selling to customers.
  • Routing calls to appropriate resources.
  • Following up customer calls where necessary.
  • Completing attendance registers.
  • Meeting commitments to customers.
  • Performing other duties as assigned by management.

Required Attributes

Applicants should be able to:

  • Listen to the customer’s query and respond adequately.
  • Demonstrate perfect telephone etiquette.
  • Handle irate customers.
  • Multitask.