FlySafair Contact Centre Agent Jobs 2026 – X8 Posts | Grade 12 Required

Call Centre jobs
Johannesburg, Gauteng
September 29, 2026
Permanent

Job Overview

  • Date Posted
    September 29, 2026
  • Location
    Johannesburg, Gauteng
  • Expiration date
    October 16, 2026
  • Experience
    Fresh
  • Gender
    Both
  • Qualification
    Certificate
  • Career Level
    Others

Job Description

FlySafair is inviting suitably qualified candidates to apply for 8 Contact Centre Agent positions within its Sales & Distribution department. These are permanent opportunities in Johannesburg for candidates with Grade 12 or an equivalent qualification and relevant call centre experience.

FlySafair Contact Centre Agent Job Details

Job Information Details
Company FlySafair
Position Contact Centre Agent
Reference Number C02_0052
Department Sales & Distribution
Industry Aviation
Job Type Permanent
Positions Available 8
Location JHB
Salary Market Related

Minimum Requirements

Applicants must have:

  • Grade 12 or equivalent – Essential
  • Minimum 1 year’s call centre experience, gained within the last 3 years in a medium-sized organisation – Essential
  • No criminal or credit record – Essential
  • Ability to work shifts, weekends, public holidays and flexible hours
  • Willingness to work longer than normal office hours when required

Key Responsibilities

Successful candidates will:

  • Handle customer complaints, requests and queries relating to bookings, delays, cancellations, lost property and system issues
  • Respond to high-volume customer enquiries
  • Process customer forms, orders and applications
  • Provide information about FlySafair services and products
  • Explain processes and guide customers
  • Follow up on customer queries when required
  • Investigate customer needs and provide solutions or alternatives
  • Escalate problematic queries appropriately
  • Capture details of enquiries, complaints and actions taken
  • Communicate with customers through approved channels
  • Maintain customer confidentiality
  • Identify opportunities to upsell products
  • Maintain knowledge of products and services

Personal Attributes

Candidates should be:

  • Patient and assertive
  • Trustworthy, professional and reliable
  • Customer-focused and service-oriented
  • Team-oriented
  • Goal-oriented
  • Adaptable and flexible
  • Excellent with timekeeping

Application Information

Email applications will not be accepted.

Preference will be given to members of under-represented designated groups. Candidates who do not receive feedback within two weeks from the closing date should consider their applications unsuccessful.

The supplied vacancy information does not provide a closing date or direct application link, so these have not been added.

COMPLETE JOB APPLICATION

Job Category

Call Centre Jobs | Customer Service Jobs | Aviation Jobs | Sales & Distribution Jobs