Job Description

Functional Consultant – IT Solutions & Process Automation

Location: Kenilworth, Cape Town
Job Type: Full-Time
Job Requisition ID: JR103244
Closing Date: 30 June 2026

Job Overview

The Functional Consultant participates in the scoping and implementation of IT solutions through process design, specification, configuration, and testing. This role ensures that IT solutions meet client requirements, specifically related to process automation and Robotic Process Automation (RPA). The Functional Consultant works on medium to high-profile projects, delivering high-quality, reusable solutions while collaborating with internal and external stakeholders.

Key Responsibilities

Service and Solution Delivery

• Ensure all projects and solution deliveries have proper documentation, testing plans, and outputs.
• Provide second-level incident support to the business.
• Identify, escalate, and mitigate risks impacting departmental performance and project success.
• Draft and follow detailed specifications for assigned tasks.
• Ensure consistency, completeness, and clarity on tasks and their acceptance.
• Monitor own workload and manage deliverables effectively.
• Proactively communicate and share information, encouraging discussion and debate.

Knowledge Management & Transfer

• Manage month-to-month system expenses of applications in the landscape.
• Adhere to change control, change request, and document management policies.
• Document all new or changed processes, configuration, and SDLC activities in the knowledge management system.
• Ensure team knowledge is shared effectively.

Process Optimization

• Create reusable solutions and processes to save time and improve quality.
• Ensure alignment across all IT systems.

Stakeholder Relationship Management

• Build and maintain effective relationships with key internal and external stakeholders.
• Apply specialized knowledge to achieve desired outcomes.
• Conduct meetings to track progress, manage expectations, and meet client needs.
• Adapt communication styles to different audiences and manage potential conflicts effectively.

Self-Management & Teamwork

• Model and promote company values at all levels.
• Maintain high personal quality and productivity standards.
• Stay up-to-date with legislation, best practices, and developments in IT.
• Take ownership and accountability for tasks and activities.
• Maintain a positive attitude and respond constructively to feedback.
• Handle stress professionally and proactively monitor progress to ensure attention to detail.

Minimum Requirements

• National Diploma in Information Technology.
• Minimum of 3 years relevant IT experience.
• Minimum of 2 years working on medium to high-profile projects or tasks.
• Previous process automation experience is an advantage.

Competencies & Skills

• Analytical thinking and problem solving
• Attention to detail
• Judgement and decision making
• Innovation and learning agility
• Flexibility, resilience, and stress management
• Ethical behaviour and assertiveness
• Customer service orientation
• Teamwork, interpersonal agility, and conflict management
• Negotiation, influencing, and communication skills
• Process and technological competence
• Business insight, planning, and organizing