Functional Consultant Job – Kenilworth, Cape Town | Full-Time IT Role (RPA & Process Automation)

Are you an experienced IT professional with a passion for process automation and RPA (Robotic Process Automation)? A leading company is hiring a Functional Consultant in Kenilworth, Cape Town. This full-time role is perfect for candidates who excel in solution design, system implementation, and stakeholder engagement.

 Job Overview

• Position: Functional Consultant
• Location: Kenilworth, Cape Town
• Job Type: Full-Time
• Closing Date: June 30, 2026
• Job ID: JR103244

Join a forward-thinking environment where innovation, collaboration, and continuous improvement are highly valued.

 Minimum Requirements

• National Diploma in Information Technology
• Minimum 3 years’ IT experience
• At least 2 years working on medium to high-profile projects
• Experience in process automation / RPA (advantageous)

 Key Responsibilities

Service & Solution Delivery

• Participate in scoping, design, and implementation of IT solutions
• Develop specifications, configurations, and testing plans
• Provide second-level incident support
• Identify, escalate, and mitigate risks impacting project success
• Ensure clarity, consistency, and quality in deliverables

 Process Optimization

• Design reusable automation solutions to improve efficiency
• Align IT systems and processes across the organization
• Drive continuous improvement in system performance and workflows

 Knowledge Management

• Maintain proper documentation (SDLC, configurations, processes)
• Ensure compliance with change control and document management policies
• Promote knowledge sharing within the team

 Stakeholder Management

• Build strong relationships with internal and external stakeholders
• Facilitate meetings to track progress and manage expectations
• Adapt communication style to different audiences
• Resolve conflicts and ensure smooth implementation of solutions

 Self-Management & Teamwork

• Take ownership of tasks and ensure high-quality delivery
• Stay updated with IT trends and regulatory developments
• Demonstrate resilience, adaptability, and a proactive mindset
• Collaborate effectively and contribute to team success

 Key Skills & Competencies

• Analytical thinking and problem-solving
• Strong communication and influencing skills
• Attention to detail and decision-making ability
• Business insight and process knowledge
• Planning, organizing, and time management
• Customer service orientation and teamwork
• Innovation and learning agility