Merchants Recruitment Call Centre Agent Jobs 2026 – Gauteng & Western Cape

Job Description

Merchants Recruitment is recruiting Call Centre Agents for long-term contract opportunities in Sandton/Alexandra, Sandton and Woodstock.

The available opportunities include Debt Collections, International Customer Service and Customer Service Representative roles. Depending on the position, applicants need Matric / NQF Level 4 and at least 6 to 12 months of relevant call centre experience.

Available Call Centre Agent Vacancies

1. Call Centre Agent – Debt Collections

Recruiting Partner: Merchants Recruitment
Location: Sandton/Alexandra, Gauteng
Salary: Market Related
Contract: Long term
Requisition: #6663

Purpose of the Role

To deliver outstanding customer service within the automotive banking sector by recovering overdue accounts, maintaining accurate records, resolving discrepancies, and ensuring a positive client experience.

Minimum Requirements

Education:

• Matric / NQF Level 4 (essential)

Experience:

• Minimum 12 months of Debt Collections experience, ideally within banking or early-stage collections

Skills & Competencies

• Technical proficiency: Confident using computers, navigating the internet, and working with MS Excel, Word, and Outlook
• Communication: Excellent verbal and written English skills
• Adaptability: Strong multitasking ability and attention to detail

Working Hours & Shifts

• Rotational night-shift environment (24/7/365) aligned with US hours

Background Checks

• Clear credit and criminal record required
• Based Sandton/Alexandra

2. International Call Centre Agent

Recruiting Partner: Merchants Recruitment
Location: Sandton, Gauteng
Salary: Market Related
Contract: Long term
Requisition: #6617

About the Role

The International Call Centre Agent will support a leading digital banking brand.

In this role, you will assist customers with everyday banking queries, handle fraud-related concerns, and manage transaction disputes in a fast-paced, customer-focused environment aligned with Canadian business hours.

Key Responsibilities

• Assist customers with their accounts and general banking inquiries
• Provide accurate, professional, and empathetic support via phone, email, and chat
• Investigate and resolve fraud alerts and transaction disputes
• Document cases clearly while following compliance and data security procedures
• Escalate complex cases when necessary and collaborate with internal fraud teams

Requirements

• Fluent in English (spoken and written)
• 6 months of call centre experience (banking or financial services experience is advantageous)
• Matric / NQF Level 4
• Strong attention to detail and problem-solving skills
• Ability to remain calm and professional in sensitive or high-pressure situations
• Comfortable working with multiple systems and digital tools

Key Competencies

• Customer-focused mindset
• Patience and empathy
• Ability to work under pressure
• Team player with a positive attitude

What We Offer

• Base salary with performance incentives
• Training and ongoing development
• Career growth opportunities
• Supportive team environment

3. Call Centre Agent – Customer Service Representative

Recruiting Partner: Merchants Recruitment
Location: Woodstock, Western Cape
Salary: Market Related
Contract: Long term
Requisition: #6652

About the Role

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers.

We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
• Fulfil customer requests and respond to inquiries and complaints, demonstrating due attention to customer care and a professional approach at all times
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided
• Accurately complete appropriate documentation for each interaction
• Input data for call history and send messages to appropriate third parties when required
• Initiate the necessary customer fulfilment
• Remain current on program and product information by being committed to continuous learning
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Requirements

• Must have Matric/NQF L4
• Min 6 months call centre experience
• Previous Call Centre, Retail, customer facing experience highly recommended
• Speaks English
• Able and willing to work rotational shifts
• Oral and Written Communication
• Business writing chat skill required
• Customer Service Orientation
• Attention to Detail
• Problem Solving
• Adaptability
• Resilience

Who Can Apply?

These Merchants Recruitment Call Centre Agent vacancies may suit applicants who meet the requirements of the specific position and are interested in opportunities within customer service, banking, debt collections and call centre operations.

Applicants should carefully review the experience requirements before applying.