Receptionist Fidelity Services Group (Fidelity ADT)

Job Description

Company: Fidelity Services Group (Fidelity ADT) Location: Rustenburg, North West Employment Type: Permanent (full-time)

About the Receptionist Role Fidelity ADT is recruiting a professional Receptionist at the Rustenburg branch to manage front-desk operations, switchboard duties, client queries, sales lead capturing, and general administrative support.

This permanent position is ideal for a friendly, organised individual with strong communication skills who can multitask in a fast-paced security services environment while delivering excellent customer service.

Key Responsibilities Reception & Switchboard

• Greet and delegate walk-in and phone-in clients to the correct department
• Operate the switchboard: receive calls, transfer to the correct person, and take accurate messages
• Provide professional and courteous client service at all times

Correspondence & Purchasing

• Handle incoming faxes and distribute to the relevant person
• Order stationery and general groceries (coffee, tea, sugar, milk, etc.)
• Process local and head office requisitions
• Obtain quotations, create requisitions, follow up on POs, and submit invoices for payment

Filing & Administration

• Prepare and maintain individual client files
• File documents alphabetically according to Debtor Code
• Perform general administrative and ad-hoc duties

Sales & Client Queries

• Receive and capture sales leads (phone calls / walk-ins) on Listener and individual consultant pages
• Communicate leads to sales consultants via SMS and email
• Draw previous day’s leads and follow the standard lead process
• Provide daily Sales Activity Reports at 16:00
• Assist with telesales and client queries, liaising with Head Office Sales when needed

Finance & Banking

• Perform daily banking and post on the Q-Drive

Requirements

• Grade 12 / Matric
• Previous reception / switchboard / admin experience (advantageous)
• Strong communication and interpersonal skills
• Professional, polite, and customer-focused
• Computer literate (MS Office)
• Ability to work under pressure and multitask
• Honest, reliable, and assertive

What We Offer

• Permanent employment with a leading security services company
• Market-related salary + benefits
• Opportunities for growth within Fidelity Services Group
• Dynamic team environment

How to Apply for Receptionist Fidelity Rustenburg Apply online via the Fidelity Services Group career portal or send your CV to the Rustenburg branch recruitment team.

Important Notes

• Only shortlisted candidates will be contacted
• Fidelity Services Group is an Equal Opportunity Employer
• If no response within a reasonable time after the closing date (12 June 2026), consider your application unsuccessful