Retail Operations Admin & Risk Manager – Truworths

Reference Number: TRU260413-1
Company: Truworths
Business Area: Risk
Job Type: Permanent
Workplace Type: On-site
Location: Cape Town, Western Cape, South Africa

Job Description

Build your place. Build your expertise.

Join South Africa’s leading fashion retailer and become part of a business and team where consistency, expertise and long-term contribution matter. An opportunity exists for a Retail Operations Admin & Risk Manager.

The Retail Operations Admin & Risk Manager is responsible for the effective planning, execution, and governance of operational risk, safety, and support services across the retail store network. The role ensures that stores operate in a safe, compliant, cost-effective, and well-controlled environment through the management of risk-related services, supplier contracts, budgets, and operational reporting.

This position is based at the head office in Cape Town.

Key Responsibilities

• Managing the EAS requirements for all stores
• Managing the annual Fire and Safety business requirements for all stores
• Managing the multiple operational Guarding requirements and guarding supplier contracts, performance and relationships
• Managing the multiple operational Cleaning requirements and cleaning supplier contracts, performance and relationships, including Pest and Hygiene
• Managing the multiple operational Cash in Transit (CIT) requirements and supplier contracts, performance and relationships
• Coordinating business requirements for stores Alarming and CCTV
• Managing a small team to ensure that all store services are in place and that all service invoicing, journals and accruals are actioned and updated timeously
• Ad hoc business reporting related to financial results and operational metrics
• Managing the budgeting process for risk requirements for all stores, namely guarding, CIT, cleaning, hygiene, pest and fire contracts
• Managing the operations Insurance requirements, supplier relationship and all claims
• Chairing weekly and monthly operational meetings and steerco committees
• Ad hoc operational projects

Qualifications

• Matric
• Business Science or BCom degree

Experience / Knowledge

• 5 to 7 years’ relevant admin and retail risk experience
• Minimum 5 years of management experience
• Retail experience an advantage

Technical Competencies

• MS Office
• Excellent MS Excel skills an advantage
• Power BI reporting capabilities an advantage
• Excellent analytics skills
• Good writing skills advantageous
• Excellent administrative skills
• Excellent numeracy skills
• Excellent coordination skills

Behavioural Competencies

• Energetic, self-driven and motivated
• A sense of urgency is required
• Attention to detail
• Customer centric
• Good communicator
• Team player and flexible to highly dynamic environment
• Process orientated
• Hard-working
• Able to multitask
• Passionate about risk technology