Store Manager

Job Description

Company: TFG – Exact
Location: Groblersdal Mall, Limpopo, South Africa
Work Arrangement: On-site
Job Schedule: Full Time
Job Category: Stores
Job Identification: 14793

Job Description

The Store Manager will be responsible for managing store operations, driving sales performance, controlling expenses, managing stock losses, leading employees and ensuring excellent customer service.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations and performance management.
• Executing in-store merchandising strategy and standards.
• Ensuring customer satisfaction by executing the customer service strategy and fulfilling the demands of customers.

Qualifications & Experience

• A Matric certificate.
• Minimum 3 years retail experience.
• Minimum 1 year store leadership experience.

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & Procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented: Readily takes on new challenges and opportunities with a sense of urgency and eagerness.
• Builds Networks: Establishes and nurtures internal and external relationships to create robust and mutually beneficial partnerships.
• Customer Focus: Understands, anticipates and meets the needs and expectations of customers.
• Directs Work: Effectively plans, organises and directs individuals or teams to achieve desired outcomes.
• Drives Engagement: Inspires, motivates and empowers individuals to go above and beyond for the team and organisation.
• Ensures Accountability: Takes accountability and ensures others are held accountable for agreed performance targets.
• Optimizes Work Processes: Assesses and improves the efficiency, effectiveness and quality of work processes.
• Values Differences: Recognises, respects and appreciates diverse values, beliefs and perspectives.

Required Skills

• Customer-Focused Mindset
• Managing the Sales Process
• Navigates Customer Challenges
• Planning & Organising
• Service Delivery
• Verbal Communication

Employment Equity

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.