Job Opportunity: UI Client Service Officer Positions (107 Posts Available)

Are you looking for an entry-level opportunity in public service with no prior experience required? The Department of Labour in the Free State is hiring for 107 UI Client Service Officer positions across various labour centres and satellites. This role offers a competitive salary and a chance to contribute to unemployment insurance services. Below, we’ve outlined all the key details to help you apply.

Position Overview

• Job Title: UI Client Service Officer (Post 31/03)
• Number of Posts: 107 in total
• Salary: R269 499 per annum (Level 6)
• Locations and Reference Numbers:
• Phuthaditjhaba Labour Centre: Ref No: HR 4/4/8/944 (8 Posts)
• Petrusburg Labour Centre: Ref No: HR 4/4/8/945 (6 Posts)
• Kroonstad Labour Centre: Ref No: HR 4/4/8/946 (8 Posts)
• Ficksburg Labour Centre: Ref No: HR 4/4/8/947 (7 Posts)
• Botshabelo Labour Centre: Ref No: HR 4/4/8/948 (5 Posts)
• Thaba Nchu Satellite: Ref No: HR 4/4/8/949 (8 Posts)
• Zastron Labour Centre: Ref No: HR 4/4/8/950 (6 Posts)
• Harrismith Labour Centre: Ref No: HR 4/4/8/951 (10 Posts)
• Sasolburg Labour Centre: Ref No: HR 4/4/8/952 (6 Posts)
• Parys Satellite: Ref No: HR 4/4/8/953 (8 Posts)
• Virginia Satellite: Ref No: HR 4/4/8/954 (5 Posts)
• Bethlehem Labour Centre: Ref No: HR 4/4/8/955 (4 Posts)
• Reitz Labour Centre: Ref No: HR 4/4/8/956 (12 Posts)
• Provincial Office, Free State: Ref No: HR 4/4/8/957 (14 Posts)

These positions are spread across multiple centres, making them accessible for residents in various parts of the Free State.

Requirements

To qualify for this role, candidates must meet the following criteria:

• Education: Grade 12 / Senior Certificate.
• Experience: Zero experience required – ideal for recent graduates or entry-level applicants.

Knowledge Areas

• Unemployment Insurance Act and Regulations
• Unemployment Insurance Contributions Act
• Public Financial Management Act (PFMA)
• Protection of Personal Information Act (POPIA)
• Treasury Regulations
• Batho Pele Principles
• Department of Labour and UIF Policies and Procedures
• UIF’s Vision, Mission, and Values
• Customer Care Principles, Procedures, and Guidelines

Skills

• Interviewing
• Communication (verbal and written)
• Listening
• Computer Literacy
• Customer Relations
• Analytical
• Time Management
• Interpersonal
• Telephone Etiquette
• On-the-job training (operation systems)

Duties and Responsibilities

As a UI Client Service Officer, your primary tasks will include:

• Providing screening services to clients.
• Processing applications for UIF benefits.
• Registering payment continuation forms.
• Handling administrative functions to support efficient service delivery.

This role focuses on frontline customer service in unemployment insurance, ensuring clients receive timely and accurate assistance.

How to Apply

Applications should be submitted to:

• Chief Director: Provincial Operations
  Private Bag X522, Bloemfontein, 9300
  Or hand deliver at Laboria House, 43 Charlotte Maxeke Street, Bloemfontein.
• Email: jobs-fs11@labour.gov.za
• For Attention: Sub-directorate: Human Resources Operations, Free State

Be sure to include the relevant reference number for the location you’re applying to. Applications are open now – don’t miss this opportunity!

Enquiries

For more information or specific questions about a location, contact the following individuals:

• Mr MJ Ngono: Tel No: (051) 933 2299 (Botshabelo and Thaba Nchu Satellite)
• Mr T Moholi: Tel No: (051) 303 5293 (Bethlehem and Virginia Satellite)
• Ms Lelope: Tel No: (051) 970 3200 (Sasolburg and Parys Satellite)
• Mr A Kutuka: Tel No: (058) 713 0373 (Phuthaditjhaba and Ficksburg)
• Mr D Namane: Tel No: (053) 574 0932 (Petrusburg)
• Mr S Malope: Tel No: (056) 215 1812 (Kroonstad)
• Mr C Van Niekerk: Tel No: (051) 673 1471 (Zastron)
• Ms T Mvelase: Tel No: (058) 623 2977 (Harrismith)
• Mr E Qhalane: Tel No: (057) 391 0200 (Virginia)
• Ms N Zama: Tel No: (051) 505 6276 (Provincial Office)

If you’re passionate about public service and meet the requirements, this could be your next career step. Apply today and join a team dedicated to supporting South Africa’s workforce!