Directorate: Emergency and Clinical Support Services
Salary: R325 101 per annum
Centres
- Central Karoo Centre (1 Post)
- Cape Winelands Centre (1 Post)
(Emergency Medical Services)
Requirements
Minimum Educational Qualification:
- Senior Certificate (Grade 12) or equivalent.
Experience:
- Minimum of 5 continuous years of experience in an Emergency Call Centre environment (call taking and dispatching).
- Previous supervisory experience is required.
Inherent Requirements of the Job:
- Ability to work shifts and overtime as needed.
Competencies (Knowledge and Skills):
- Proficiency in the CAD (CareMonX) system.
- Strong leadership, communication, and interpersonal skills.
- Excellent planning, organization, and control abilities.
- Ability to work well under pressure.
- Computer literacy in MS Word, Excel, PowerPoint, Outlook, and Internet.
Duties (Key Result Areas / Outputs)
- Ensure efficient, effective, and high-quality management of the shift or component in the Centralized Telecommunication Control Centre (CTCC).
- Manage overtime in a cost-effective manner.
- Oversee Human Resource Management, including training, development, and labour relations.
- Supervise and manage all administrative requirements.
- Maintain effective communication and liaison with internal and external stakeholders.
- Provide support to colleagues and the CT Centre Manager.
Enquiries
- Ms. B.A. Dees: (021) 346 6032 – Cape Winelands
- Ms. M. Arries: (044) 805 5070 – Central Karoo
Applications
Applications must be submitted online via:
🌐 www.westerncape.gov.za/health-jobs
(Click on “Online Applications”)
Additional Information
- ❗ No payment of any kind is required when applying for this post.
- The pool of applications may be considered for other vacancies within Emergency Medical Services for three months from the advert date, provided that the job title, core functions, inherent requirements, and salary level are the same.
- Shortlisted candidates will be required to undergo a practical assessment.
Closing Date
📅 24 October 2025
