- The learner ship is called “Contact Centre & Business Process Outsourcing (BPO) Support”, at NQF Level 3. SETA SA+2StudentRoom.co.za+2
- It’s run by College of Cape Town in partnership with Department of Higher Education and Training (DHET). SETA SA+1
- Duration is 12 months (full-time). StudentRoom.co.za+1
- Location: Gardens Campus, Cape Town. StudentRoom.co.za+2StudentRoom.co.za+2
- The program aims to provide young, unemployed people with a qualification and practical skills to start a career in the contact-center/ BPO industry. SETA SA+2Thapelo Madibeng Bursary+2
📋 Who Can Apply — Eligibility & Requirements
To be eligible, you should meet the following:
- Minimum education: Grade 10 / NQF Level 2 or higher. SETA SA+2Youth Opportunities Hub+2
- Basic computer skills. StudentRoom.co.za+1
- Must be unemployed — an affidavit confirming unemployment is required. StudentRoom.co.za+2Rainbow Time+2
- Age between 18 and 34 years. SETA SA+2Careers Portal+2
- Must not be studying elsewhere, and must not have outstanding fees with CCT. SETA SA+2Clindz Careers+2
- Must be able to attend full-time training at Gardens Campus: Monday to Friday, 08:00–16:00. StudentRoom.co.za+2StudentRoom.co.za+2
- Must not have completed another learnership before. SETA SA+1
🧑💼 What the Learnership Covers — Skills & Outcomes
During the 12-month learnership you will be trained in:
- Handling inbound and outbound calls (call centre work) and BPO support operations. SETA SA+2Youth Opportunities Hub+2
- Business & customer-service communication, dealing with customer complaints, professional conduct. SETA SA+1
- Use of call-centre software and systems, basic administration, and data-entry tasks. SETA SA+2StudentRoom.co.za+2
- Workplace etiquette, problem-solving, teamwork, and other soft skills relevant for BPO / customer-service jobs. Youth Opportunities Hub+1
At the end you receive a formal NQF Level 3 qualification (from CCT / DHET). SETA SA+1 This can open doors to careers in contact centres, BPO companies, customer support roles, and help you build a CV even without prior experience. Youth Opportunities Hub+2Thapelo Madibeng Bursary+2
📝 How to Apply — Step-by-Step
If you want to apply for the 2026 intake:
- Go to the CCT official site → application section: https://www.cct.edu.za SETA SA+1
- Fill in the online application form for “Contact Centre & BPO Learnership 2026”. SETA SA+1
- Upload all required certified documents (certified not older than 3 months):
- ID copy SETA SA+1
- Highest qualification / results (or statement) StudentRoom.co.za+1
- Proof of residential address StudentRoom.co.za+1
- Unemployment affidavit (if unemployed) StudentRoom.co.za+1
- Submit before the closing date: 05 January 2026. SETA SA+1
- Wait for communication — only shortlisted applicants will be contacted. SETA SA+1
🎯 Who Should Consider This Learnership
This programme is ideal if you:
- Are unemployed and want to start a career in customer support, call centres, or BPO.
- Are willing to commit full-time to training for 12 months.
- Have at least Grade 10 (or NQF Level 2) and basic computer skills.
- Are able to travel daily (or relocate) to Cape Town, and commit to full-time classes Monday–Friday.
- Want a nationally recognised qualification and practical experience to boost your chances of employment — even without prior work experience.
⚠️ Things to Note / What to Check Before Applying
- You must commit for full-time attendance (Monday to Friday, 08:00–16:00). StudentRoom.co.za+1
- If you live outside Cape Town, consider travel or relocation — learnership is campus-based.
- Because many people apply, ensure your documentation is complete, certified, and submitted before closing date; incomplete or late applications risk rejection. SETA SA+1
- The qualification is NQF Level 3 — entry-level. Further advancement would need additional training or experience.
- A travel allowance is offered (not necessarily a full stipend/salary) — worth checking exact terms when accepted. SETA SA+1
https://www.mycareers.co.za/category/learnerships
