Client Service Officer (X146 Posts)
Reference: POST 03/11
Salary: R269 499 per annum
The Unemployment Insurance Fund (UIF) under the Department of Employment and Labour is recruiting 146 Client Service Officers to be placed across multiple Labour Centres in Gauteng.
This role focuses on assisting members of the public with UIF services, processing benefit applications, and providing frontline client support.
📍 Available Centres & Number of Posts
| Labour Centre | Ref No | Posts |
|---|---|---|
| Alberton | HR4/4/4/01/01 | 8 |
| Benoni | HR4/4/4/01/02 | 6 |
| Boksburg | HR4/4/4/01/03 | 5 |
| Brakpan | HR4/4/4/01/04 | 6 |
| Carletonville | HR4/4/4/01/05 | 7 |
| Germiston | HR4/4/4/01/06 | 10 |
| Johannesburg | HR4/4/4/01/07 | 2 |
| Kempton Park | HR4/4/4/01/08 | 9 |
| Nigel | HR4/4/4/01/09 | 6 |
| Roodepoort | HR4/4/4/01/10 | 6 |
| Sandton | HR4/4/4/01/11 | 2 |
| Sebokeng | HR4/4/4/01/12 | 7 |
| Soweto | HR4/4/4/01/13 | 6 |
| Springs | HR4/4/4/01/14 | 5 |
| Vanderbijlpark | HR4/4/4/01/15 | 7 |
| Vereeniging | HR4/4/4/01/16 | 4 |
| Atteridgeville | HR4/4/4/01/17 | 5 |
| Bronkhorstspruit | HR4/4/4/01/18 | 5 |
| Ga-Rankuwa | HR4/4/4/01/19 | 5 |
| Krugersdorp | HR4/4/4/01/20 | 8 |
| Mamelodi | HR4/4/4/01/21 | 6 |
| Pretoria | HR4/4/4/01/22 | 2 |
| Randfontein | HR4/4/4/01/23 | 6 |
| Soshanguve | HR4/4/4/01/24 | 8 |
| Temba | HR4/4/4/01/25 | 5 |
🎓 Minimum Requirements
-
Grade 12 / Matric / Senior Certificate
📚 Required Knowledge
-
Unemployment Insurance Act & Regulations
-
Unemployment Insurance Contributions Act
-
Public Finance Management Act (PFMA)
-
Protection of Personal Information Act (POPIA)
-
Treasury Regulations
-
Batho Pele Principles
-
UIF and Departmental policies, procedures, vision and values
-
Customer care and public service principles
🧠 Key Skills & Competencies
-
Strong verbal and written communication
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Computer literacy
-
Interviewing and listening skills
-
Ability to interpret UIF legislation
-
Conflict and time management
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Customer relations and interpersonal skills
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Analytical thinking
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Professional telephone etiquette
-
Ability to learn and use operational systems (on-the-job training provided)
🛠 Main Duties
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Provide client screening services
-
Process UIF benefit applications
-
Register continuation of payment forms
-
Perform related administrative functions
📬 How to Apply
Submit applications to:
By Post:
Chief Director: Provincial Operations
PO Box 4560
Johannesburg, 2001
Or Hand Deliver:
47 Empire Road
Parktown, Johannesburg
Or Email (Online Applications):
JobsUIF-GP1@labour.gov.za
After submitting, you will receive an auto-reply with a link or QR code to update important personal information. Make sure you complete this step.
☎ Enquiries
-
Mr PP Godongwana: 082 883 7553
-
Mr N Pillay: 071 471 0542
-
Mr T Nengwekhulu: 060 968 6158
💡 Job Overview
This position is ideal for candidates who enjoy working with people, have good administrative abilities, and want to contribute to delivering essential UIF services to the public. You will be part of a frontline team helping unemployed and qualifying workers access their benefits efficiently and professionally.
