🌟 Join TransUnion’s Global Team and Make a Difference! 🌟
What We Offer:
At TransUnion, we’re committed to delivering world-class customer service in a dynamic, global contact center environment. We’re looking for a passionate and detail-oriented Email Support Representative I to join our UK Consumer Operations Support team, based remotely in South Africa. As the first point of contact for our customers via email, you’ll play a key role in resolving inquiries, addressing concerns, and delivering exceptional service—all from the comfort of your home!
What You’ll Do:
- Respond to customer emails promptly and professionally, ensuring resolution or appropriate escalation.
- Provide accurate, up-to-date information on TransUnion’s services, policies, and procedures.
- Meet or exceed targets for customer satisfaction, response time, and quality.
- Guide customers on available online services and tools.
- Log and track credit data disputes and complaints, providing timely updates.
- Educate consumers about the UK credit industry to empower their financial journey.
- Use proprietary and industry-standard tools while adhering to strict information security and regulatory standards.
What You Bring:
- Experience: Prior experience in a call center, back-office, or administrative role (experience in banking or credit referencing is a plus but not required).
- Skills:
- Fluent in English with excellent written communication (impeccable spelling and grammar).
- Strong time management and multitasking abilities.
- Detail-oriented with a positive, cooperative attitude.
- Ability to work independently and collaboratively in a team.
- Comfortable handling sensitive information with discretion.
- Adaptable to evolving business needs.
- Excellent listening and interpersonal communication skills.
- Nice-to-Have: Knowledge of the UK credit or banking industry.
Why Join Us?
- Impact: Help customers navigate their credit journey and make a meaningful difference in their financial lives.
- Growth: Work in a global, innovative environment with opportunities to develop your career.
- Flexibility: Enjoy the benefits of a fully remote role while supporting our UK operations.
- Diversity & Inclusion: TransUnion is committed to Employment Equity. Preference will be given to suitably qualified candidates from designated groups in line with our Employment Equity plan.
Work Schedule:
This role operates during UK business hours, requiring flexibility to align with our global operations.
How to Apply:
Ready to join a world-class team? Submit your application today! Please note that if you haven’t heard from us within 3 weeks of applying, consider your application unsuccessful for this role.
Apply Now and help us empower consumers with exceptional service!
